IT Service Management Services

IT Service Management (It.SM ) is not exactly a service offering but more the way of doing it. It.SM is a part and a platform of every service delivered from S&T to the customer, regardless if it is just pure infrastructure and platform or a complex business solution including all necessary elements and building blocks needed for agreed service provision.

The control of processes became an important part in outsourced services for the quality assurance.
But in outsourced service provisions, IT becomes a part of a complex delivery structure which consists of internal, external, local, global, service or consumer oriented, service providers. To enable transparent accountability and responsibility a matrix with predefined functions has to be set in place.

Processes are meant to cover the whole service lifecycle; from decision and design through development and deployment, operational delivery and improvement, until the final retirement.