Application Outsourcing
Application outsourcing represents engagement of resources outside the structure of the company to develop, maintain and support applications that serve company internal and external clients. This type of business process outsourcing has become increasingly popular in recent years as companies are looking for ways to minimize expenses while still taking care of their clients. S&T provides application outsourcing services that span complete application life cycle: from requirements analysis, development, testing to deployment and from deployment to the end-of-life.
Our Services and Solutions:
1. Application Management: SAP, Infor implementations.
2. Application Development: custom tailored applications in finance, manufacturing, retail, telco and other industries.
3. Application Testing.
4. Running of the Applications/Services (including infrastructure)
- Application hosting
- Software as a Service (SaaS).
5. Application Monitoring
- Production support: Performance monitoring, document support, patches, user testing.
- Application maintenance: Break/fix, level 1 and 2 help desk, problem management
- Small-scale enhancements/management: Release management, user requests, application advice.
- Client support, change management, service reporting
6. Application Portfolio Strategy ( i.e. development of Service Oriented infrastructure)
Customer benefits:
- One stop shop - SnT provides broad range of IT services and products.
- Flexibility in meeting customer needs.
- Implementation of proven best practices; high professional standard – increase of IT operation stability, as well as guaranteed continuous operation of the information system.
- The definition of the appropriate SLA model based on the analysis of customer business requirements.
- Standard processes, methods/methodologies (i.e. project management) and tools.
- Focus on core business.
- Liberation of the internal employee sources.
