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S&T implements SAP for Serbian Post – JP PTT "Srbija"

Public enterprise of PTT Communications "Srbija" – First Postal Service provider with SAP in the Region

With the aim of improving its market performance, facing steadily growing competition, the Postal Service provider PTT Communications "Srbija" started the innovations of existing and introducing new commercial services, modernizing infrastructure as well as improving business applications. The important step towards it was becoming the first Postal Service provider in Balkans who has designed its organization around SAP solution. To sustain existing business and capitalize upon emerging opportunities, Post of Serbia selected S&T Serbia to implement SAP in order to support its enterprise-wide business transformation strategy designed to improve its delivery quality and increase revenue.

Efficient and successful implementation

Due to its two century long tradition, with more than 15000 employees, covering 36 cities, Post of Serbia is positioned as a public operator, providing the universal accessibility of core services at the entire territory of the country. Its sheer size, activity volume, and wide range of products and services, make the Serbian Post Office a highly complex organization. This level of complexity spurred the search for an IT solution that would support the organization in handling its strategic processes. In order to answer Serbia’s Post needs, SAP modules for Finance, Controlling, Materials Management as well as Investments Management were implemented. As far as Sales module concerned, Post of Serbia kept its modern application which was completely integrated. Though SAP implies centralization, team of S&T consultants provided that each working unit controls its respective payments, keeping it distributed; which represented the greatest challenge for S&T Serbia.

Extensive SAP know-how

“We’re very glad that Serbian Post has recognized us as a strategic partner for the implementation of its new information system, based on SAP technology in order to improve quality of its services, and introduce new ones. S&T Serbia draws on many years of experience with SAP and was therefore able to successfully tackle the challenges of this project. The entire project was completed efficiently and successfully with optimum resources in less than 18 months. Considering the size and complexity of the organization, this is an outstanding result. Further extensions and development of functionalities are already planned, as well as implementation of some new. ERP/SAP Consulting and ERP/SAP Solutions are important cornerstones of our strategic orientation. The successful realization of „Post SAP“ project demonstrates our extensive expertise and leadership in this business area. We are also convinced that the other customers will recognize and benefit from our profound knowledge and SAP know-how.”, said Mihajlo Poštić, SAP Business Segment Manager in S&T Serbia.

Maximum flexibility and improved decision making processes

After setting up the technological infrastructure, the Serbian Post Office’s executives found SAP to offer the solution best tailored to meet its business process requirements. It’s expected that the SAP implementation project will enhance Serbia Post’s business performance: first of all SAP will enable defining of tariff system, and setting up an effective price of consignment delivery. With the integrated analysis, it will be determined where the costs and incomes are arising, and the system of control will be established.

By implementing SAP information solution, Public enterprise of PTT Communications "Srbija", already gained numerous benefits such as integration of business processes and technologies, system openness, flexibility, improved decision making processes, clear definition of business processes and many others which will, consequently, increase business efficiency and improve market performance.